Shipping policy

Shipping Policy

This Shipping Policy explains how MARTHA TRADE PTE. LTD ("we", "us", "our") processes and ships orders.

PROCESSING TIME
Orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.

DELIVERY TIME & DESTINATIONS
We ship worldwide. Estimated delivery times after dispatch:
- United States: 5–12 business days
- International: 10–20 business days
Delivery times are estimates and not guaranteed. Delays may occur due to customs, carrier issues, or circumstances beyond our control.

SHIPPING COSTS & TRACKING
Shipping costs (if any) are shown at checkout before payment. Once your order ships, you will receive a tracking number by email where available.

CUSTOMS, DUTIES & TAXES
International orders may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping price.

INCORRECT ADDRESS
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment (additional shipping fees may apply).

LOST OR DELAYED PACKAGES
If your tracking shows no movement for an extended period or your package appears lost, contact us and we will work with the carrier to resolve the issue.

CONTACT
MARTHA TRADE PTE. LTD
Level 39 Marina Bay Financial Centre Tower 2, 10 Marina Boulevard, Singapore 018983
Email: dylan@martha-trade.com