Privacy policy

Privacy Policy

MARTHA TRADE PTE. LTD ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online store and purchase our products. By using our store, you agree to the practices described below.

INFORMATION WE COLLECT
- Order & contact information: name, email address, shipping and billing address, phone number, and order contents.
- Payment information: processed securely by our payment provider. We do not store or have access to your full card number.
- Communications: messages you send us by email.
- Automatic data: IP address, browser type, device information, and usage data collected through cookies and similar technologies.

HOW WE USE YOUR INFORMATION
- To process, fulfill, and ship your orders;
- To communicate with you about your order, including confirmations and shipping updates;
- To provide customer support and respond to inquiries;
- To detect and prevent fraud and to comply with legal obligations;
- To improve our store, products, and services.

PAYMENT PROCESSING
Payments are processed by our payment provider (Shopify Payments) and are subject to their privacy policy and terms. We receive confirmation of payment and limited transaction details but never your full payment card data.

SHARING YOUR INFORMATION
We do not sell your personal information. We share data only with service providers who help us operate (payment processing, shipping/fulfillment, hosting, analytics), and with authorities when required by law.

COOKIES
Our store may use cookies and similar technologies to enable core functionality and understand site usage. You can control cookies through your browser settings.

DATA RETENTION & SECURITY
We retain order and contact information for as long as necessary to fulfill the purposes described in this policy and to meet legal, tax, and accounting requirements. We use reasonable technical and organizational measures to protect your information. No method of transmission over the Internet is 100% secure.

YOUR RIGHTS
Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, contact us using the details below.

INTERNATIONAL CUSTOMERS
We are based in Singapore and ship worldwide. By placing an order, you consent to your information being processed in Singapore and other countries where our service providers operate.

CHILDREN'S PRIVACY
Our products and store are intended for adults. We do not knowingly collect personal information from children under 16.

CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The "last updated" date below reflects the latest revision.

CONTACT
MARTHA TRADE PTE. LTD
Level 39 Marina Bay Financial Centre Tower 2, 10 Marina Boulevard, Singapore 018983
Email: dylan@martha-trade.com

Last updated: June 7, 2026