Refund policy

Refund & Return Policy

This Refund & Return Policy applies to purchases from MARTHA TRADE PTE. LTD ("we", "us", "our") through our online store. It covers all product categories we sell, including electronics and maker hardware (single-board computers, drivers, modules, microphone arrays, cables and accessories), smart health devices, and cosmetic products.

7-DAY RETURN WINDOW

All refund or return requests must be submitted within 7 (seven) days of the date your order is delivered. Requests made after this period cannot be accepted. To start a return, email dylan@martha-trade.com with your order number, the item(s) concerned and the reason for the return.

ELIGIBILITY BY PRODUCT TYPE

Electronics and maker hardware: items must be unused, in their original packaging, with all included accessories, cables, manuals and static-shielding bags. Boards that have been powered, soldered, flashed with custom firmware, modified, or show scratches, bent pins or other physical damage cannot be returned for a change-of-mind refund.

Kits and bundles (for example Raspberry Pi starter kits): must be returned complete. Missing components, opened microSD cards or used power supplies make the kit ineligible for a full refund.

Smart health devices (for example body composition scales): must be unused and in original packaging.

Cosmetic products: because these items are applied to the skin, they are returnable only if unopened, unused and in the original sealed packaging.

Digital goods, software licences and top-up / price-difference items are not returnable.

CHANGE-OF-MIND RETURNS: SHIPPING COSTS

For returns that are not caused by a fault on our side, the buyer is responsible for both the original outbound shipping cost and the return shipping cost. These shipping costs are non-refundable and will be deducted from the refund. If the combined shipping costs equal or exceed the order value, no refund will be payable. We recommend using a tracked shipping service; items lost in return transit cannot be refunded.

DAMAGED, DEFECTIVE, DEAD-ON-ARRIVAL OR INCORRECT ITEMS

If your item arrives damaged, does not work when first used (dead on arrival), or is not the item you ordered, contact us within 7 days of delivery with your order number and clear photos or a short video showing the problem and the packaging. Our support team may ask you to run a few basic checks (for example trying a different cable, power supply or USB port) to rule out setup issues.

Once the fault is confirmed, we will offer, at your choice, a free replacement or a full refund, and we will cover the return and replacement shipping costs. In some cases we may not require the faulty item to be sent back.

Damage caused by incorrect wiring, over-voltage, reverse polarity, static discharge, water, physical force or use outside the published specifications is not covered.

MANUFACTURER WARRANTY

Many of the electronics we sell carry a manufacturer warranty beyond the 7-day return window. If a product develops a fault later, contact us with your order number and a description of the issue; we will help you check warranty eligibility and coordinate a repair, replacement or claim where the manufacturer provides one.

REFUSED OR RETURNED-TO-SENDER SHIPMENTS

If you refuse delivery, or a package is returned to us because it was not collected or the address you provided was incorrect, you remain responsible for both the outbound and return shipping costs, which will be deducted from any refund. If these costs equal or exceed the order value, no refund will be payable.

CUSTOMS DUTIES AND TAXES

Import duties, taxes and customs fees charged by the destination country are paid by the recipient and are not refundable by us, including on returned orders.

HOW TO REQUEST A RETURN

1. Email dylan@martha-trade.com within 7 days of delivery with your order number, the item(s) and the reason for return. For faults, attach photos or a video.

2. We will confirm eligibility within 2 business days and send return instructions and the return address. Do not send items back before receiving confirmation.

3. Pack the item securely in its original packaging with all accessories and ship it with a tracked service. Keep the tracking number.

4. Once the return is received and inspected (usually within 3 business days of arrival), we will confirm the refund or send the replacement.

REFUNDS

Approved refunds are issued to the original payment method within 5–10 business days after inspection. Depending on your bank or card issuer, it may take additional days for the refund to appear on your statement. Shipping costs are deducted as described above unless the return is due to a fault on our side.

CANCELLATIONS

Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, the return terms above apply.

CONTACT

MARTHA TRADE PTE. LTD

Level 39 Marina Bay Financial Centre Tower 2, 10 Marina Boulevard, Singapore 018983

Email: dylan@martha-trade.com